Returns Process
Sometimes things just don’t work out and we're happy to help make those not-quite-rights an easy, quick and hassle-free experience for you.
If you want to return your order for an exchange or a refund, simply click on the relevant box below to learn more about how you can do this. Our customers are important to us so whatever you need, we’re here to help.
If you still can’t find what you’re looking for, just send us an email on help@weareoi.com and we’ll assist you as best as we can!
Repairs
We love our planet and we’re committed to playing our part to make sure it’s protected. As a clothing company, we recognise that fashion waste is a global issue that contributes to unnecessary and harmful pollution. With this in mind, we want to ensure that you never have to throw away your OutsideIn pieces and add to this growing problem. Therefore, we’re very excited and proud to offer a repairs service for all your OutsideIn items.
Our team of fashion technicians are available to fix any wears or tears to help get your favourite pieces back to brand-new(ish).
If you’d like to make use of this service, simply email us at help@weareoi.com and tell us about your item and how you’d like us to repair it for you. To help us ensure this service will be of use to you, please include images of the issue. We’ll then let you know what we can do to help and then, if you’re happy, you can send your package to:
We Are Oi LTD
Oi Box
PO Box 2262
BT10 9EW
BELFAST
UK
Our team will begin your repair as soon as we receive your item. Once the repair is complete, we’ll ship it back to your preferred address.
Exchanges
We’ve all ordered something that just isn’t quite right. That’s why we’ve made our exchange process as easy as possible for times when things aren’t what you’re looking for.
First things first, to ensure we can uphold our quality of service, your item(s) for exchange must meet the following criteria:
- The item(s) must be unworn and returned in its original state (no snags, splits or stains please).
- You must be able to provide a proof of purchase.
- The item(s) must be returned within 14 days of the date of receipt. To find out when this is, you should have an email stating when your order was dispatched.
- Socks must not be worn and their packaging must be fully intact.
Please note, we are unable to offer any exchanges for items purchased from The Giving Store, as well as items such as sticker packs, patches or pins.
If your item(s) does not meet the above criteria we may not be able to offer you an exchange.
To begin your exchange process, simply ship your package to:
We Are Oi LTD
Oi Box
PO Box 2262
BT10 9EW
BELFAST
UK
Inside your package, please ensure you have:
- Included your item(s) for exchange.
- Include a note that describes your reason for exchange and what you would like to exchange your item(s) for.
- Included your info (full name (this must be the name with which you processed your purchase), email address and your order number).
We kindly ask that you cover the cost of shipping the item(s) you are returning as well as the new item(s) you have exchanged your order for. To pay for the shipping of the new item, please click here.
Please also note, your preferred items for exchange are subject to stock availability on the day your returned package arrives at our warehouse.
Refunds
If you’d like to return your item(s) for a refund instead of an exchange you can follow these easy steps to begin the process.
Before you proceed, please note that a refund will negate the ‘Wear One, Share One’ of your initial process.
Please also note that in order for a refund to be processed your item(s) must meet the following criteria:
- The item(s) must be unworn and returned in its original state (no snags, splits or stains please).
- You must be able to provide a proof of purchase.
- The item(s) must be returned within 14 days of the date of receipt. To find out when this is, you should have an email stating when your order was dispatched.
- Socks must not be worn and their packaging must be fully intact.
Please note, we are unable to offer any refunds for items purchased from The Giving Store, as well as items such as sticker packs, patches or pins.
If your item(s) does not meet the above criteria we may not be able to offer you a refund.
To proceed with your refund, please ship your package to:
We Are Oi LTD
Oi Box
PO Box 2262
BT10 9EW
BELFAST
UK
Inside your package, please ensure you have:
Included the item(s) you are requesting a refund for.Included a note that describes why you’d like a refund.Included your info (full name (this must be the name with which you processed your purchase), email address and your order number.)
Please note, if your item(s) contains a manufacturing flaw please contact us on help@weareoi.com before you return your item(s). When contacting us, please describe the issue and include images supporting this description.
Once we have received your item and we are confident it meets the above criteria, we will issue your refund. This may take up to 14 days to reflect in your account so please be patient.
Your refund will be issued to your original payment method. If you have any concerns, please contact us on help@weareoi.com.
We kindly ask that you cover the cost of shipping the item(s) you are returning for a refund. However, if your item(s) contains a manufacturing flaw we will refund the cost of postage once we have received the item(s).
Please note, items that were purchased using a discount code or promotional offer cannot be refunded. However, you may exchange them.
FAQs
Can I change or cancel my order?
We aim to ship your order as quickly as possible so any changes to the information provided or order cancellations must be requested no more than 2 hours after purchase. To do this please contact our customer service at help@weareoi.com.
How do I know my return has been processed?
We begin the return process for exchanges and refunds as soon as we receive your returned item(s). You will be notified when this happens.
If you have any concerns about this process you can contact our customer service at help@weareoi.com. Our team is available to help you Monday to Friday, 9am-5pm (excluding public holidays in the UK). We aim to respond to all requests within 24 hours of receiving them.
Can I return products purchased in-store online?
Unfortunately all products purchased in-store at one of our events or pop ups cannot be returned via our online returns process. These items must be taken back to the place of purchase. If you have any concerns about this please contact our team at help@weareoi.com.
