Everyone changes their mind from time to time on the products we buy. OutsideIn want to ensure that you get the best customer service possible, and if you are unhappy with a product then we will happily exchange it for you. 

However, we cannot cover additional postage costs for returning products unless a product is damaged or faulty. Therefore, we kindly ask for a small postage fee of £3.00 to cover the cost of sending out additional products under these conditions:

- If you change your mind and would prefer a different product of the same price

- If you are dissatisfied with the size and would like to change your product to a different size

- If you receive two of the same product (e.g. as a gift) and would like to return one

If you have any further inquiries or would like to request a refund or an exchange on a product with conditions not listed above, please email us on We will be more than happy to answer any questions you have.