Here’s the thing, sometimes you order something, and you LOVE it, but it just doesn’t feel quite right, so you want a different size or colour. We got you covered! Exchanges couldn’t be easier at OutsideIn.
To exchange an item, it will need to meet the following criteria before we can approve it:
- For all exchanges, items must be unworn and returned in their original state.
- All refunds require proof of purchase.
- We cannot accept the return of sale items, Giving store items, sticker packs, patches or pins. Shipping cost is also non-refundable. We can also only accept returned socks provided they have not been worn or tried on and the packaging is still intact.
- Items for exchange have to be returned back to us within two weeks of the date they were shipped from
Simply send the item back to us and include a note in your package stating your reason for exchange, email address, name you ordered under, and order ID.
Then simply pop in the product that you would like to exchange it for and as soon as we have it, your new product will be sent out to you that day…excluding weekends!
Send your package to:
We Are Oi LTD
PO Box 2262
We kindly ask that you cover the cost of shipping the product back to us. You can do this by going to your local shipping carrier's branch and paying for postage back to us at whatever rate and method you choose. We do however recommend that you pay insurance as you are liable for any damages to the goods until they reach us.
In addition to this, we also ask that you cover the cost of us shipping the new product back to you. You can do this by clicking here.
Stock for exchanges can only be guaranteed on the day your package has been returned.
Orders made on items that were bought using a promotional code or discount cannot be exchanged.