Delivery & Shipping

We offer free UK shipping on all orders above £70. We also offer free shipping worldwide, depending upon the order value and the destination. Please see our dedicated shipping page above for more info. Make sure you’re subscribed to our newsletter to be the first to know of any free shipping promotions!

First check that the code you’ve used is correctly copied and pasted directly from the email you received the offer in. If you are still having trouble please contact our customer service team on help@weareoi.com.

For all orders made using a tracked delivery service, customers should receive an email directly from our delivery partner once the order has been collected and the delivery label has been scanned upon arrival at the delivery partner's depot.

If you are still having trouble outside of our expected delivery timings, please contact our customer service team on help@weareoi.com for additional assistance.

Unfortunately at the moment we do not offer any student discount; however, please subscribe to our newsletter to be the first to receive updates on special offers and discounts.

Following your purchase, our delivery partners will email you directly with details of any tracking information if you have opted for a tracked delivery service. This will allow you to track your order following its collection from our warehouse. Please ensure that the email address you completed your purchase with is correct and please check your spam/junk folder if you haven't received emails from our delivery partner.

For every item you purchase, we donate essential clothing to someone experiencing homelessness. You can see exactly which items are donated by having a look at the product page of the item you purchased!

Check out more information on our Wear One, Share One giving model here.