Klarna FAQs

What is Klarna?

At a glance

  • You must be 18 or over. Subject to financial circumstances.
  • No credit application
  • Receive your goods first, pay later
  • Klarna will email payment instructions to you
  • Easy, Just select Klarna at checkout

Who are Klarna?

Klarna are a Swedish payment service provider, who take end-to-end responsibility for your payment. They support 60 million consumers worldwide in over 75,000 e-stores and are very safe to use. Klarna is one of Europe´s fastest growing companies and a leading alternative payment provider. Klarna’s vision is to simplify the buying experience with a simple checkout solution. Customers only need to provide top-of-mind information to complete a purchase.

At the core of Klarna’s services is the concept of payment after delivery, which lets you buy before you pay. This simplicity means a better shopping experience for you as you don't need to put your card details in at the checkout and you don't need to pay for your goods until after you've decided you're happy with them.

How does it work?

When you select pay with Klarna at checkout you can purchase with one click without adding any payment details. Once confirmed, you will receive an email from Klarna explaining how to pay for your goods and we'll send out your order as usual.


What are my payment options?

Once your order’s been sent, you’ll have 30 days to pay Klarna, and you’ll get a reminder before payment is due.

Split your purchase into 3 equal payments. The first instalment will be taken from your card when you place your order. The next two remaining payments will be automatically charged 30 and 60 days later. Don’t worry: you’ll get notifications when your payment is due and when it’s collected.

For both options, there’s zero interest, fees or late-payment charges – always.*

Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.



I have been redirected to Klarna’s site, is that correct?

Yes, If you have chosen to pay with Klarna, you will be sent an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer.


Who can use Pay Later with Klarna?

Customers over the age of 18. Customers with a billing and delivery address registered in the UK.  


How is my statement sent?

If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.


What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your mobile phone number and your e-mail address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise, you will not receive the payment information and so be liable for late payment fees.


What are my payment options with Klarna?

You can pay with debit or credit card (Visa/Mastercard/American Express) immediately in the checkout or take advantage of our Klarna's two payment options, where you can pay for the goods once you have received them via credit card or debit card.


How does paying off instalments work?

Orders are paid for in 3 interest free, monthly instalments. You'll be asked to pay the first of the three instalments once your order has been confirmed at checkout.

Instalments 2 and 3 will automatically be collected from the debit or credit card you entered at checkout 30 and 60 days later, respectively. You'll receive a reminder from Klarna 2 days before each instalment is collected.  If you miss one of your scheduled instalments and Klarna are unable to automatically withdraw the money from your account 2 days later, you'll be issued with a statement for the full amount due. You can find out more on missed Klarna repayments here.


How does the payment page work?

If you have received your goods and want to pay your statement, go to Klarna’s payment page, and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact Klarna’s Customer Service team here.

What happens if I haven’t received an email with my statement/payment information?

Please contact Klarna’s Customer Service team here. They will be able to provide you with the payment details.


Can I postpone my payment due date?

You can contact Klarna’s Customer Service team here to see if it is possible to postpone the due date for your payment. They will be able to provide you with the payment details.


Can I have a different delivery address to my billing address?

Yes, when selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.


Have you received my payment?

After we have received your payment, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna’s Customer Service team here with a proof of payment.


What should I do if I want to cancel my order?

If you would like to return goods, please use your distpatch note found in your delivery or contact our OutsideIn customer service team at


I have cancelled my order. How long will it take until I receive my refund?

As soon as we have received your cancellation or your return, the repayment will be processed within the next 14 days.


What happens to my invoice when I’ve returned the goods?

Once OutsideIn have received the return (partial or full), an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.


I’ve received an invoice but I’ve not yet received my goods

You should, of course, not pay your statement until you've received your goods when you purchase using Klarna. In this case, we would ask that you contact the OutsideIn customer service team at to get an update on your order. You should also contact Klarna’s Customer Service team here - so that they can postpone the due date for your payment.


How will I be refunded?

Want to return something or all your purchase? No problem - you’ll only pay for what you keep! If you make a partial return, you’ll receive a confirmation email once we receive your items. Then Klarna will send you an updated statement with an adjusted payment schedule.

If you make a full return, you’ll get refunded for any payments collected and won’t have any further payments. For more info on returns, visit our Klarna's customer service page here.


Just one more thing.

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. OutsideIn have no control over these sites and are not responsible for their content or availability. 


For any questions regarding your payment please visit Klarna here.