Looking To Return An Item?
Sometimes things just don’t work out and we're happy to help make those not-quite-rights an easy, quick and hassle-free experience for you.
You'll find all the information you need below to make a return. However, if you still can’t find what you’re looking for, just send us an email on help@weareoi.com and we’ll assist you as best as we can!
Returning an item for a refund
If you’d like to return your item(s) for a refund, follow the steps below.
Before you proceed, please note that a refund will negate the ‘Wear One, Share One’ of your initial purchase.
Please also note that in order for a refund to be processed your item(s) must meet the criteria listed under 'Returns Criteria'.
1: Package up you item(s) you'd like to return, including a note in the parcel containing the below order information:
- Full name as on the order
- Order ID (your order confirmation number. This can be found in your emails)
- Email as on the order
- Order Date
- Phone number (in case we need to contact you regarding your return)
- Item(s) you are returning and their size
2: Include your Reason for Return on the note from the list below:
- Wrong Size
- Item Damaged
- Incorrect item received
- Changed mind
- Other (Please Specify)
3: Drop your parcel off at a return courier of your choice - we recommend using tracked service for this. Please send return item(s) to the below address:
FAO: OUTSIDE IN LTD RETURNS
UNIT 4LMN
CROSSLEY PARK
HEATON CHAPEL
SK4 5BF
*Please note the customer is responsible for the cost of the returns postage. Shipping charges, duties and taxes are non-refundable.
Returns Criteria
Please also note that in order for us to process your refund your item(s) must meet the following criteria:
- The item(s) must be unworn and returned in the original state (this includes no snags, splits or stains), with all tags attached.
- You must be able to provide a proof of purchase.
- The item(s) must be returned within 28 days of the date of receipt. To find out when this is, you should have an email stating when your order was dispatched.
- Socks must not be worn and their packaging must be fully intact.
If your item(s) does not meet the above criteria we may not be able to offer you a refund.
Please note, if your item(s) contains a manufacturing flaw please contact us on help@weareoi.com before you return your item(s). When contacting us, please describe the issue and include images supporting this description.
Didn't purchase your item online?
If you bought your item from our Boulevard store, please return your item at our Boulevard store within 28 days of purchase, ensuring your item meets the returns criteria listed below.
If you purchased your item from one of our festivals, pop-up events or Christmas markets, please return in-store at the event if possible, ensuring your item meets the returns criteria listed below. Alternatively, please follow our online returns process, ensuring the criteria listed below is met.
If you have any concerns about this please contact our team at help@weareoi.com.
Faulty Items
If your item(s) contains a manufacturing flaw please contact us on help@weareoi.com before you return your item(s). When contacting us, please describe the issue and include images supporting this description.
Return FAQs
When will I get my refund?
Once we have received your item and we are confident it meets our returns criteria, we will issue your refund.
This may take up to 14 days to reflect in your account so please be patient.
Your refund will be issued to your original payment method.
How do I know my return has been processed?
We begin the return process for refunds as soon as we receive and approve your returned item(s). You will be notified when this happens.
If you have any concerns about this process you can contact our customer service at help@weareoi.com.
Our team is available to help you Monday to Thursday, 9am-5pm and Friday 9am-12pm (excluding public holidays in the UK). We aim to respond to all requests within 24 hours of receiving them.
Can I return products purchased in-store online?
If you bought your item from our Boulevard store, please return this at our Boulevard store within 28 days of purchase, ensuring your item meets the returns criteria listed.
If you purchased your item from one of our festivals, pop-up events or Christmas markets, please return in-store at the event if possible, ensuring your item meets the returns criteria listed below. Alternatively, please follow our online returns process, ensuring the criteria listed below is met.
If you have any concerns about this please contact our team at help@weareoi.com.
I have a question about my return, how do I contact OutsideIn?
If you have any questions about returning an item, please contact our team at help@weareoi.com.
WE ARE OUTSIDE IN LIMITED
Company number: 16208962
VAT registration number: GB492216391.
