Returns & Exchanges Policy
Looking To Return or Exchange An Item?
Our returns portal makes it easy to swap or refund. Whether you want a different size or a full refund visit our returns portal for a completely stress-free process.
Returns Criteria
Please also note that in order for us to process your refund your item(s) must meet the following criteria:
- The item(s) must be unworn and returned in the original state (this includes no snags, splits or stains), with all tags attached.
- The item(s) must be returned within 28 days of the date of receipt. To find out when this is, you should have an email stating when your order was dispatched.
- Socks must not be worn and their packaging must be fully intact.
If your item(s) does not meet the above criteria we may not be able to offer you a refund.
Please note, if your item(s) contains a manufacturing fault please contact us on help@weareoi.com before you return your item(s). When contacting us, please describe the issue and include images supporting this description.
Didn't purchase your item online?
If you bought your item from our Boulevard store, please return your item at our Boulevard store within 28 days of purchase, ensuring your item meets the returns criteria listed below.
If you purchased your item from one of our festivals, pop-up events or Christmas markets, please return in-store at the event if possible, ensuring your item meets the returns criteria listed below. Alternatively, please follow our online returns process, ensuring the criteria listed below is met.
If you have any concerns about this please contact our team at help@weareoi.com.
Faulty Items
If your item(s) contains a manufacturing flaw please contact us on help@weareoi.com before you return your item(s). When contacting us, please describe the issue and include images supporting this description.
Return FAQs
When will I get my refund?
Once we have received your item and we are confident it meets our returns criteria, we will issue your refund.
This may take up to 14 days to reflect in your account so please be patient.
Your refund will be issued to your original payment method.
How do I know my return has been processed?
We begin the return process for refunds as soon as we receive and approve your returned item(s). You will be notified when this happens.
If you have any concerns about this process you can contact our customer service at help@weareoi.com.
Our team is available to help you Monday to Thursday, 9am-5pm and Friday 9am-12pm (excluding public holidays in the UK). We aim to respond to all requests within 24 hours of receiving them.
Can I return products purchased in-store online?
If you bought your item from our Boulevard store, please return this at our Boulevard store within 28 days of purchase, ensuring your item meets the returns criteria listed.
If you purchased your item from one of our festivals, pop-up events or Christmas markets, please return in-store at the event if possible, ensuring your item meets the returns criteria listed below. Alternatively, please follow our online returns process, ensuring the criteria listed below is met.
If you have any concerns about this please contact our team at help@weareoi.com.
I have a question about my return, how do I contact OutsideIn?
If you have any questions about returning an item, please contact our team at help@weareoi.com.
How do I make an exchange?
Please head to our returns portal. You can find this on our footer.
WE ARE OUTSIDE IN LIMITED
Company number: 16208962
VAT registration number: GB492216391.
