Borg Fleeces

Frequently Asked Questions

What is a Borg fleece and how does it differ from standard fleece?

Borg fleece features a unique, bumpy texture resembling sheep’s wool. It is characterised by thick, high-pile looped fibres that excel at trapping body heat, making it noticeably thicker, fuzzier and warmer than standard microfleece.

How do I prevent my Borg fleece from matting or flattening over time?

To maintain that signature fluffy texture, always wash it on a cool, gentle cycle, avoid fabric softeners (which coat the fibres) and air dry it naturally. Once dry, give it a quick shake to restore its loft.

How long will it take for my order to arrive?

Standard UK and Northern Ireland deliveries typically take 2 to 3 working days via Royal Mail from the date of dispatch. Republic of Ireland standard deliveries take between 3 to 5 working days. Please note that dispatching and deliveries do not take place on UK bank holidays.

What is your return policy?

 We want you to love your products. You can return or exchange any item within 28 days of your delivery receipt date. To qualify for a full refund or exchange, items must be entirely unworn, unwashed, in their original state (free of stains, snags, or smells), and have all original tags securely attached. Note: Socks must be completely unworn with packaging fully intact.

What is our "Wear One, Share One" model?

It is the core of our mission. For every single product you purchase from our store, we donate a brand-new item of essential clothing to someone experiencing homelessness. One product purchased = one person helped.

Do you just donate the clothing items I buy, or are they different?

We donate specially thought-out "Giving Products." Our in-house design team collaborates closely with our charity partners to design high-quality, seasonal essentials specifically tailored to the real-world requests of people experiencing homelessness. For example, we create thick, absorbent, cushioned socks and thermal winter beanies and prioritise products that can’t be donated second hand such as underwear. Each product has a message of hope on the tag and is designed to meet the needs of many forms of homelessness from rough sleeping to temporary housing.